Phone: 1300 966 922
Phone: (02) 9987-1116 International: +61 2 9987-1116
Fax: (02) 9987-1195 International: +61 2 9987-1195
Email: sales@tonerstop.com.au
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Frequently Asked Questions

  • Products & Quality

    • 1. How good is the quality of products we are selling?  [Back To Top]

      All our products are sourced from the manufacturers that are at least ISO-9001 and ISO-14001 complaint. This ensures that you are supplied the high quality products at a very competitive price.

    • 2. What type of products you sell?  [Back To Top]

    • 3. What is the difference between compatible and remanufactured product?  [Back To Top]

    • 4. Why it is called Toner not Ink?  [Back To Top]

    • 5. Will it void my printer's warranty if I use non-genuine / compatible products?  [Back To Top]

    • 6. I am not a technical person, can I refill the cartridge myself?  [Back To Top]

  • Payment Methods

    • 1. How can I pay for my order?  [Back To Top]

      You can pay for your order using one of the following payment methods.

      1. Credit Card (Visa, MasterCard) - Preferred, Instant & Secure Payment Method.
      2. PayPal
      3. Direct Deposit - Takes time to show up money in our account. Recommended for orders over $1000.
      4. Cash on Pickup - Customers can pay cash while doing a pick of orders.

    • 2. How secure is your site for credit card transactions?  [Back To Top]

      Your credit card details are 100% SECURE while making payment for your order. Customers DO NOT enter their credit card details at all on our website, in fact customers are redirected to 128-bit secure online payment gateway to make the payment. This makes sure that we do NOT get any access to customer's confidential details at all. It also eliminates the risk of transporting customer's confidential data from our website to the payment gateway server.

    • 3. Do you maintain accounts?  [Back To Top]

    • 4. Do you accept payments by cheque or bank drafts?  [Back To Top]

  • Ordering Online

    • 1. I am not a computer savvy, can you rather take my order over phone?  [Back To Top]

    • 2. I have security concerns paying with credit card, is is SAFE?  [Back To Top]

    • 3. How will I know that you have received my order?  [Back To Top]

    • 4. Do you provide a Tax Invoice for online order?  [Back To Top]

  • Shipping Details

  • Technical Support

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